Store Policies

  • Because every Mom Sent This box is personalized and curated specifically for your person, all sales are final and we are unable to accept returns or exchanges.

    If your order arrives damaged, an item is missing, or we made a mistake, please contact contact@momsentthis.com within 7 days of delivery. Please include your order number and photos when applicable. We will review the issue and, when appropriate, provide a replacement, store credit, or refund.

    If a package appears lost or tracking shows delivered but the recipient cannot locate it, please contact us and we'll help determine the appropriate next steps.

    Food, beauty, personal-care, and other consumable products cannot be returned.

  • Each Mom Sent This box is individually curated using the information provided at checkout. Specific products, brands, flavors, colors, and exact item counts are not guaranteed unless specifically stated.

    Product substitutions may be made based on availability. When necessary, we will select an item of comparable quality and value that fits the recipient's preferences.

    Photos shown on our website and social media are examples. Your recipient's box will be uniquely curated and may contain different products.

    Please verify the recipient's shipping address before ordering. Mom Sent This cannot guarantee refunds or replacements for orders delayed, lost, or returned because an incorrect or incomplete address was provided. If you notice an error before your order ships, contact us as soon as possible.

    Processing and delivery times are estimates and are not guaranteed. Carrier delays, weather, holidays, and other circumstances outside our control may affect delivery.

  • 💗 Personalization: You'll tell us about your person during checkout. We use their preferences, interests, favorites, dislikes, dietary information, and other details you provide to curate their box.

    📦 Shipping: Standard U.S. shipping is included. Mom Sent This currently ships to U.S. addresses only. One-time orders may require up to two weeks for processing and shipping. Tracking information will be provided once your order ships.

    🔄 Subscriptions: Subscription boxes ship by the 15th of each month. Changes to recipient preferences or shipping information should be submitted by the 1st of the month. Changes received after the 1st may not take effect until the following month's box. Once a subscription box has entered the curation or processing stage, it cannot be refunded or exchanged.

    🥜 Allergies: We'll do our best to accommodate allergies and dietary restrictions provided at checkout. However, Mom Sent This cannot guarantee that products are allergen-free or free from cross-contamination. Recipients with severe allergies should review all manufacturer labels before consuming or using products.

    📸 Product Images: Photos are examples only. Products will vary because every Mom Sent This box is individually curated.

  • Every Mom Sent This box is personalized and packed especially for the recipient, so please allow us a little time to make it just right.

    One-Time Orders

    Please allow up to 2 weeks for your order to be processed and shipped. You’ll receive tracking information once your box is on its way.

    Monthly Subscriptions

    Subscription boxes are shipped by the 15th of each month.

    Need to update a recipient’s preferences, shipping address, or other subscription details? Please email us with any changes by the 1st of the month to ensure they can be applied to that month’s box.

    Changes received after the 1st may not take effect until the following month.

    Subscription Changes: subscriptions@momsentthis.com

    U.S. Shipping

    At this time, Mom Sent This ships to U.S. addresses only. International customers are absolutely welcome to order for students and recipients currently living in the United States. 🌎💗

    Please note: Shipping timeframes above refer to processing time and do not include carrier transit time. Once a package has been transferred to the shipping carrier, delivery times may vary and cannot be guaranteed.

  • By purchasing a Mom Sent This subscription, you agree to the following:

    Monthly Billing
    Your subscription will automatically renew and your payment method will be charged once per month at the subscription rate in effect at the time of renewal, plus any applicable taxes.

    Shipping
    Subscription boxes are shipped by the 15th of each month. Standard U.S. shipping is included in the subscription price.

    Recipient or Preference Changes
    Changes to the recipient’s shipping address, preferences, likes, dislikes, or other personalization information must be submitted by the 1st of the month. Changes received after the 1st may not take effect until the following month.

    Until online subscription management is available, please email all changes to contact@momsentthis.com.

    Cancellations
    Subscriptions may be canceled at any time. To avoid being charged for the next box, cancellation requests must be received before your next scheduled renewal date.

    Once a subscription payment has been processed and we have begun purchasing or preparing items for that month’s personalized box, the order cannot be canceled or refunded.

    Skipping a Month
    If you need to skip an upcoming box, please contact us before the 1st of the month. Requests received after the 1st may not be able to be accommodated.

    Gift Card Add-Ons
    Gift card add-ons are currently available with one-time box purchases only and cannot be added to subscription boxes.

    U.S. Shipping Only
    Mom Sent This currently ships to U.S. addresses only. International customers are welcome to purchase subscriptions for recipients who are living in the United States. 🌎

    Personalization
    Each Mom Sent This box is individually curated based on the information provided about the recipient. Specific products, brands, colors, flavors, or items are not guaranteed and may vary from month to month based on availability.

    Allergies & Dietary Preferences
    Please provide any known food allergies or dietary preferences when completing the recipient information. While we will use this information when curating the box, Mom Sent This cannot guarantee that products are manufactured or packaged in allergen-free facilities. Customers and recipients should always review individual product labels before consuming an item.

    Damaged or Missing Items
    If a box arrives damaged or an item is missing, please contact us as soon as possible so we can make it right.

    By purchasing a subscription, you authorize Mom Sent This to automatically charge your payment method each month until the subscription is canceled.